Privacy Policy
Last updated: 9 November 2026
Who we are
Trading Stars Ltd ("we", "us") is a UK online retailer selling through our own channels and marketplaces including Amazon, eBay, B&Q, Tesco, OnBuy and Debenhams. We also provide customer support for brands whose products we sell.
Company number: 13305324
Registered office: 30 Westgate, Otley, LS21 3AS
Trading address: Unit 11, The Sidings, Guiseley, LS20 8BX
Email: Info@tradingstars.uk
Phone: 0113 873 0497
We are the data controller for the personal data described in this policy.
What we collect
When you buy from us: your name, delivery address, phone number, email address (where the marketplace provides it), order details and any messages you send us. We do not receive or store your card details. Payments are handled by the marketplace you bought from.
When you contact us by phone, email or marketplace messaging: your name, phone number, order number, details of your query and any notes we make while helping you. We do not currently record calls. If we start recording, we will tell you at the start of the call before any recording begins, and update this policy.
When you visit our website: basic usage data collected through cookies, but only if you accept them. You can decline non-essential cookies using the banner on our site.
When you contact us as a business (supplier, trade customer or partner): contact names, business contact details and the information needed to manage our relationship.
Why we use it
To fulfil and deliver your order (contract).
To handle returns, refunds, warranty claims and support queries (contract and legitimate interests).
To meet our legal obligations, including tax, accounting and product safety (legal obligation).
To improve our website and service (consent for cookies, legitimate interests otherwise).
We do not sell your personal data, and we do not use it for marketing unless you have agreed to it.
Who we share it with
We only share what is needed with:
- the marketplace you bought through, such as Amazon or eBay
- delivery companies, such as Evri and Amazon
- the brand that makes your product, where needed to resolve a warranty, safety or product issue
- our software providers for order management, accounting and email, under contracts that protect your data
- our accountants and professional advisers
- authorities where the law requires it
Some of our providers may process data outside the UK. Where they do, we rely on adequate safeguards such as UK adequacy regulations or the UK International Data Transfer Agreement.
How long we keep it
Order and financial records: 6 years, to meet tax and accounting requirements.
Support queries and call notes: up to 2 years after the query is closed.
Website cookie data: as set out in the cookie banner.
Your rights
Under UK data protection law you can ask to access, correct or delete your personal data. You can also object to or restrict how we use it, ask for a copy to take elsewhere, and withdraw consent at any time where we rely on it. To make a request, email Info@tradingstars.uk. We will respond within one month.
If you are unhappy with how we have handled your data, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes
We may update this policy from time to time. The latest version will always be on this page.